Standard Return Policy for Seven Leaves

Thank you for your purchase from Seven Leaves. We are committed to providing you with the highest quality products and customer satisfaction. Please review our return policy below:

Returns and Exchanges

• Eligibility: All items are eligible for return or exchange within 10 days of the purchase date. Items must be in their original condition, unused, and with all tags attached.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 3 days of receipt. We will provide a replacement or refund.
• Sales Items: Sale items are typically not eligible for return or exchange. However, exceptions may be made for damaged or defective items.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was damaged or defective.

Return Process

1. Contact Customer Service: To initiate a return or exchange, please contact our customer service team at shop@sevenleavesca.com.
2. Obtain a Return Authorization: We will provide you with a return authorization number (RA).
3. Package the Item: Securely package the item in its original packaging, including all accessories and tags.
4. Include the RA: Include the return authorization number and a copy of your order confirmation in the package.
5. Ship the Item: Ship the item to the return address provided by our customer service team.

Refunds

• Refund Method: Refunds will be issued to the original method of payment.
• Processing Time: Refunds may take 10-15 business days to process once we receive the returned item.

Please note: This return policy is subject to change without notice. We recommend reviewing our website for the most up-to-date policy.

Thank you for shopping at Seven Leaves!